Cisco IP Contact Center Express Specialist

Cisco Training Describe the process of provisioning Unified Contact Center Express applications

In a CCM configuration, what must be done in order for an agent to function correctly?

A. The agent's user ID should have CTI enabled.
B. The agent's password must be set the same as the user ID.
C. The agent's device must be associated to the JTAPI provider's user ID.
D. The agent's device must be associated to the RM JTAPI provider's user ID.
E. The JTAPI provider's CTI ports must be associated to the RM JTAPI provider's user ID

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Answer: A